If you still encounter issues, please connect with our office. This covers topics such as items lost on a bus, issues with a bus driver or route, late buses and more. If you run into a problem with a bus, you will get a direct answer – sometimes more quickly – from DCTA if you send them a GoRequest. We also recommend you sign up for Rider Alerts, so that you receive a text message or email if the route you take is experiencing an issue. The app tracks all DCTA buses and will show you in real time the location of the bus on the route you want to take. Transit app: To help you get acquainted with riding a bus, we recommend you download the Transit app. It’s a good idea to follow us on Twitter or Facebook so you’ll get updates on this. Please note that during the summer, on weekends and around holidays or when there is no school we often have limited or no service. Click on the route you want to take (see link to routes above) and scroll down to the “service calendar.” In our service calendar example image, you cross-reference the bus route ID (example: NT121 for the North Texan) with the color code to see which days that route is running. Service calendar: The service calendar tells you which routes are running and when. The reality is you probably won’t make it to class if you catch a bus 5 to 10 minutes before the start of class. Please get to the stop with plenty of time to catch a ride. If the bus is full, they may pass over a stop. The buses will not leave earlier than the time on the schedule. Route maps: The route map shows you the route the bus takes, the stops along the way and an estimate of the times they will be at the stop.
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